FAQs | Simply Works PRO

What types of issues can be resolved remotely?
We handle software errors, email problems, Microsoft 365 troubleshooting, system updates, and performance optimization.
Is remote support secure?
Yes. We use encrypted connections and follow strict protocols to protect your data and privacy.
Do I need to install anything for remote support?
We may ask you to install a secure remote access tool. Our team will guide you through the process.
How quickly can I get help?
Most remote support sessions can be scheduled same-day or next-day, depending on technician availability.
Can you help with Microsoft 365 remotely?
Absolutely. We assist with setup, configuration, troubleshooting, and user training.
What if the issue can’t be resolved remotely?
If needed, we’ll schedule an onsite visit or escalate to a specialist.
Is remote support available after hours?
We offer flexible scheduling, including evenings by request.
Do you offer remote training sessions?
Yes. We provide live walkthroughs and tutorials for Microsoft 365 and other platforms.

What is onsite technical support?
Our technician visits your location to provide hands-on assistance with setup, troubleshooting, or training.
What services are offered onsite?
We provide hardware installation, network setup, Microsoft 365 deployment, and team training.
How do I schedule an onsite visit?
You can call us or use our online booking form to request a time that works for you.
Is there a travel fee for onsite support?
Travel fees may apply depending on your location. We’ll confirm any charges upfront.
Can you train my team onsite?
Yes. We offer customized training sessions for Microsoft 365 and other tools.
What safety protocols do you follow during visits?
Our technicians follow health and safety guidelines to ensure a safe experience.
Do you bring equipment for onsite visits?
We bring necessary tools and can provide hardware recommendations if needed.
Can you help with printer and network setup?
Yes. We assist with configuring printers, routers, and other office devices.

What are managed Microsoft 365 services?
We handle ongoing maintenance, updates, user management, and support for your Microsoft 365 environment.
Why should I choose managed services?
Managed services save time, reduce risk, and ensure your tools are always optimized and secure.
What’s included in the management plans?
Plans include user support, license management, security monitoring, and regular updates.
Can I upgrade or downgrade my plan?
Yes. Plans are flexible and can be adjusted as your business grows or changes.
Do you monitor for security threats?
Yes. We implement and monitor best practices for data protection and compliance.
How do I get started with a managed plan?
Contact us to schedule a consultation. We’ll assess your needs and recommend the best plan.

What does Microsoft 365 setup include?
We configure your tenant, set up user accounts, integrate your domain, and ensure security settings are in place.
Can you migrate our existing email to Microsoft 365?
Yes. We handle email migration from platforms like Gmail, Exchange, and others.
How long does setup take?
Most setups are completed within 1–3 business days, depending on complexity.
Do you offer training after setup?
Yes. We provide onboarding and training for users and admins.
What’s the difference between small and medium business setup?
Small business setup is tailored for teams of 5–20, while medium business setup supports 21–100 users with more advanced configurations.
Can you integrate Microsoft Teams and SharePoint?
Yes. We configure collaboration tools to match your workflow and team structure.
Do you help with license selection?
Absolutely. We guide you in choosing the right Microsoft 365 plan based on your needs and budget.