Support Services

We offer a range of specialized services tailored to meet your individual needs.

Remote Tech Support

Starting at

$85.00 per hour*

  • Issue Resolution
    Get fast help with software glitches, email problems, or system errors — all without waiting for an on-site visit.
  • Microsoft 365 Troubleshooting
  • Secure Remote Access
    We connect safely to your system to provide support while keeping your data protected and private.
  • System Optimization
    Improve speed and performance with remote cleanup, updates, and configuration tweaks.
  • Real-Time Guidance
    Need help navigating a new tool or feature? Our experts walk you through it live, step-by-step.

Technical Support
Onsite

Starting at $180 per hour**

  • Hands-On Setup & Installation
    Our PROs come to you to install and configure hardware, software, and network systems — ensuring everything works smoothly from day one.

  • Office 365 Deployment
    We’ll set up Microsoft 365 across your team’s devices, integrate with your domain, and ensure secure access for all users.

  • Troubleshooting & Repairs
    Whether it’s a connectivity issue, device malfunction, or software conflict, our experts diagnose and fix problems on-site.

  • Team Training & Walkthroughs
    Get personalized, in-person training for your staff on Microsoft 365 tools, best practices, and productivity tips.

  • Personalized tech strategy sessions
    Infrastructure assessments
    Recommendations for tools and platforms

Local Atlanta-based support
Friendly, expert PROs
Fast turnaround and flexible scheduling

Microsoft 365 setup & Integration

$500.00 flat rate

  • Account Creation & Configuration
  1. Set up user accounts with secure credentials and role-based access.
  2. Configure mailbox settings, storage limits, and permissions.
  3. Enable multi-factor authentication (MFA) for added security.
  4. Customize user profiles and sync with organizational directories.
  5. Ensure proper licensing and service activation for each user.

🌐 Domain Integration

  1. Connect your custom domain to Microsoft 365 for branded email addresses.
  2. Verify domain ownership and configure DNS records.
  3. Set up domain-based email routing and security protocols.
  4. Integrate domain with Microsoft Exchange Online and Teams.

📧 Email Setup & Migration†

  1. Configure Outlook and Microsoft Exchange for all users.
  2. Migrate emails, contacts, and calendars from legacy systems.
  3. Set up shared mailboxes, aliases, and distribution groups.
  4. Ensure secure data transfer with minimal downtime.
  5. Test and validate email functionality post-migration.

*1 hour min. charge. Some issues may require engaging additional resources and / or vendors. 

**additional mileage cost applicable to customer sites further than 30 miles.

†Up to 20 user accounts. Additional accounts charged per hour remote rate.

Need more robust business support? Check out Our Managed Services Options